If you wish to make a complaint, you can do so at any time by referring the matter to the complaints department at: 

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Address:

Navigators Insurance Company (Navigators Insurance Company is a trading name of The Hartford)

Floors 7-8

6 Bevis Marks

London EC3A 7BA

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Telephone: +44 (0)20 7220 6900

Fax: +44 (0)20 7220 6901

E-mail: complaints@thehartford.com

 

Complaints that cannot be resolved by the Complaints Department may, in certain circumstances, be referred to the Financial Ombudsman Service. Their contact details are as follows:

 

Address:

The Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

Isle of Dogs

London

E14 9SR.

Telephone:  0800 023 4567 (calls to this number are free from “fixed lines” in the UK)

or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK).

Email: ​complaint.info@financial-ombudsman.org.uk.

 

The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at:

www.financial-ombudsman.org.uk.